Reference

royal138 Privacy Policy For Your Data

Your account, device and wallet details receive a clear explanation in the royal138 Privacy Policy, including what happens when you use DANA or QRIS.

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CONTACT PATHS

Where To Ask About Privacy

A direct support route helps you resolve a privacy question without sending sensitive wallet credentials into an open message. Use the account help path for identity or login matters, and include only the details needed to locate your request. If you cannot enter your account, describe the issue and the affected payment status so we can explain the next step.

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Account help

Use the account support path when you need a copy, correction or explanation of phone verification data. We may ask for account details to confirm that the request belongs to you.

Payment records

For a DANA, OVO, GoPay or QRIS privacy question, mention the date and status shown in your account. Do not send wallet passwords, one-time codes or full banking credentials.

Login access

If mobile-browser login stalls before you can reach support, use the account recovery route and describe the device path. We use that context to separate access trouble from a data request.

DATA PRACTICE

How We Handle Your Account Data

Our handling process is designed around the account actions you can recognise: phone verification, wallet status checks, mobile cookies and sign-in protection.

Collection

We collect details you provide during account creation, including contact data needed for phone verification. Payment status from DANA, OVO, GoPay, QRIS and bank routes may be linked to that account.

Use

Account and device records help us deliver login, protect sessions and answer support questions. We do not treat a cookie signal as permission to request your wallet password or one-time code.

Cookies

Cookies can remember a mobile-browser session, preserve language or region settings, and help identify repeated failed sign-ins. You can manage browser cookie controls, though some account steps may then need repeating.

Security

Phone verification and sign-in checks help us distinguish your account from an unfamiliar device. We may ask for limited account details before discussing records, wallet status or a requested change.

Retention

We retain account, security and transaction records only as needed for the stated service, dispute handling and legal duties. The period can differ by record type and applicable local requirements.

Changes

To request correction, deletion or a copy of eligible data, contact support through your account path and state the request clearly. We confirm identity before changing records connected with your login.

Privacy Policy Questions For royal138

These answers address the privacy searches we hear most often from Indonesian account holders. They cover wallet records, device behaviour, account requests and the local access wording that applies when you check the royal138 Privacy Policy before joining.

It covers account, phone verification, device, cookie, support and transaction-status data handled through our account paths. It also explains your choices and contact route for eligible requests.

Yes. We may receive DANA or QRIS status and reference details needed to match a transaction with your account. Wallet credentials and one-time codes should never be sent to support.

You can ask for a copy or explanation of eligible records through the account support path. We first confirm that you control the login before releasing account or payment-related details.

Cookies can keep a mobile-browser session connected, remember selected settings and help detect repeated failed logins. Browser controls can remove them, but some account steps may need repeating.

Retention depends on the record and the reason it was kept, including security, dispute handling or legal duties. We remove or anonymise eligible data when the relevant need ends.

Use the account help path and state whether you want correction, deletion, a copy or clarification. If login fails, describe your device and account issue without sharing wallet credentials.

Account access and eligibility depends on local law. Where local law permits, you can read this Privacy Policy before phone verification and decide whether to continue with your account request.

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