Reference

royal138 Terms & Conditions for Your Account

Our Terms & Conditions set out how your royal138 account works, from phone verification to wallet records and access to Live Baccarat, Rooster Rumble and Mobile Legends.

Phone verificationDANA and QRIS rulesAccount access termsIndonesia jurisdiction
royal138 royal138 Terms & Conditions for Your Account
CHAT HELP PATH

Get Help With Terms & Conditions

A clear support route helps when a policy clause affects your account, wallet status or access to a title such as Rocket Crash. Open the support chat from the account area and include your registered phone number, the relevant date and a short description of the issue. We can then identify the correct Terms & Conditions section without asking you to repeat the full account history.

Team online

Policy questions

Use support chat to ask how a specific Terms & Conditions clause applies to your account, including phone verification, wallet ownership or access where local law permits.

Wallet status

If DANA, OVO, GoPay or QRIS details appear inconsistent, send the transaction reference through support chat so we can match the policy check to your account.

Account access

When a policy check pauses access, provide your registered phone number and the requested account step. We will explain what remains required under the current Terms & Conditions.

DATA AND SECURITY

How We Handle Policy Records

We apply these Terms & Conditions through account records rather than informal decisions. Phone verification, wallet references and policy acknowledgements are connected to your account so support can trace a request.

Account data

We use registration details, phone verification results and account activity to apply the Terms & Conditions. Keep your contact details current so a policy request can be matched correctly.

Cookie controls

Cookies may retain sign-in settings and policy acknowledgement status on your device. You can clear browser data, though doing so may require another account check at the next visit.

Wallet records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references are retained with transaction records when needed to confirm ownership or resolve a policy question.

Account security

Keep your phone, password and verification codes private. If you suspect unauthorised access, contact support chat promptly so we can apply the account security steps in our terms.

Retention period

We retain account and transaction records for as long as needed to administer the agreement, resolve disputes and meet applicable legal duties where local law permits.

Change requests

To request a correction or ask about your policy data, contact support chat with your registered phone number and the exact record you want checked or changed.

Terms & Conditions Questions Answered

These common questions focus on the points that matter before you open an account: eligibility, account records, wallet matching, policy changes and contact steps. Each answer refers to how we apply the Terms & Conditions at royal138, with access depending on local law.

You can read the current Terms & Conditions on the /terms-conditions/ page before opening an account. The page shows the applicable wording and any change date, so you can check the agreement first.

Yes. Access depends on local law and is available where local law permits. You must meet the eligibility rules that apply to your location, and we may restrict access when a legal condition is not met.

Phone verification connects the account to a contact method and helps us apply the Terms & Conditions to the correct person. It may also be required before account access or a policy-related change.

Our Terms & Conditions require wallet and payment details to match the account records we request. A mismatch involving DANA, QRIS, OVO or GoPay may pause the transaction while ownership is checked.

Contact support chat with your registered phone number and the field that needs correction. We may request a verification step before changing the record, because accurate details are required by the account terms.

We post the revised wording and change date on the policy page. Read the updated Terms & Conditions before continuing, especially when a change affects account access, wallet records or eligibility where local law permits.

Send the request through support chat using your registered phone number and a precise description of the record. We will explain the available correction or access step under the current Terms & Conditions.